Frequently Asked Questions
What is Farebank Rewards?
Farebank Rewards is a unique incentive that allows you to earn on all Long haul flights, hotels, overnight tours and car rentals.
- £1.00 per Economy/Premium Economy Long Haul passenger
- £2.00 per Business or First Long Haul passenger
- £1.00 per hotel room night
- £1.00 per tour night (please contact Farebank Rewards to have these manually awarded)
- £1.00 per car rental day
How can I register for Farebank Rewards?
Register by making a request on the Farebank Rewards website by clicking the "To Register Another User Click Here" button, then selecting the "Registration" option. Please note, unfortunately some agency groups are not eligible to participate in our benefits scheme due to commercial agreements with their Head Office.
What is my Farebank Rewards Number?
Your Farebank Rewards number is the membership number you’re allocated at the time of registration. This eight digit number is used along with your password to log into the Farebank Rewards website. If by chance you forget your member number, you can use the forgotten membership number link provided on the Farebank Rewards website.
What if I forget my password?
If you have forgotten your password please click onto the forgotten password link, this will reset the password and email it to the address stored on your account. Should you have any problems please contact 01772 550193 for all Farebank Rewards enquires.
What are the benefits of Farebank Rewards
Your Flexecash card gives you a number of benefits including
- Increased security - allowing simple cancellation and replacement of cards lost or stolen in transit.
- Convenience - easier to store and spend compared to bundles of paper vouchers.
- Improved customer experience at tills
- Balance enquiry – online, IVR phone and sign up to text messaging
- Shop online at Amazon, I-Tunes, along with 40 high street shops
- Fast transaction, top-ups available working normally seven working days after placing order, no need to wait for the postman
- No need to worry about spending all the voucher, anything not spent will remain on the card
How do I activate my new card?
- Step 1 - Visit www.flexecash.com
- Step 2 - Enter you 19 digit card number
- Step 3 - Select “Activate you cards”
- Step 4 – Select “single card activation” and follow on screen prompts.
This will activate your Flexecash card, should you experience any difficulty with this process please call 0844 770 9015
Please note you can not place an order on your Farebank Rewards account unless you have activated your card.
If you have never received a Flexecash card from Farebank Rewards, please call 01772 550193.
How do I report my card lost or stolen?
Should you need to report your card lost or stolen after activation you will require your long card number that can be obtained from the Farebank Rewards website. You will need to call Flexecash 24/7 on 0844 7709015 to block your card on their automated service. You will be responsible for any unauthorised use of a lost or stolen card prior to it being reported to Flexecash. Farebank Rewards are unable to block Flexecash cards.
How do Farebank Rewards work?
In order to collect rewards you must ensure your member number is entered with every booking. Due to system restraints, bookings can only be claimed during the month they are made with the exception of new members, who can only claim bookings from the date of enrolment.
When making a booking, you will be prompted to enter your member number if you are registered for our "individual" scheme - you will need to choose your name from the drop down menu. If your agency has been set up as a shop account with just one member number for the whole store the User ID for your agency will automatically be entered into your booking details.
Your rewards are initially collected in your Farebank Rewards account which can be accessed through our website. In order to spend the rewards you have saved, you can simply enter your account number on the website and place an order by clicking the purple tab.
How do I check my Farebank Rewards balance?
Online Account - Login to Farebank Rewards with your User ID and Password. Your User ID is the last 8 digits of your new Farebank Rewards card. All bookings and the rewards awarded will be displayed. You can also check purchases, delivery times and outstanding orders
Balance on card – To check your available card balance vist www.flexecash.com or call 0844 770 9015
* Calls to 0844 numbers will cost 7ppm plus your phone company access charge.
How can I spend my Farebank Rewards?
Once you’ve activated your card, you can upload your Farebank Rewards onto your card, minimum order value is £10.00 and then spend at the following online or high street retailers. Vouchers mentioned above can be ordered from Flexecash using their website www.love2choose.co.uk using your Flexecash card as payment.
To spend your rewards against your own holiday, make a booking through the call centre or on the website as normal and simply call the Agent Travel team on 01772 550193 and they will transfer the required amount from your Farebank Rewards account to your booking.
From time to time, your account balance may go into a minus, this is because you have either had a booking amendment or cancellation. Each booking made afterwards will help to return our account to credit.
If an account is inactive for 24 months or longer it will be closed down automatically. Inactive being no bookings awarded or no login attempts made in the given time period. On trying to login, you will be given a message saying that the account has been disabled. You will need to create a new account by registering with a different email address or middle name that differs from your first name.